Suppose your neighbor offers to mail a package for you and you weigh the package and see that it will cost $5 to send. When you are reducing loss through scam… you are serving your customers. If you're receiving a refund after we have received your item, it may take an additional three to five business days to process your return fully and issue your refund. Amazon policy is not the deciding factor here – its cost to your business and buyer satisfaction.PS: I suspect this is going to get a lot of ‘No’ votes for being ‘Not Helpful’ – I am sorry for thatShanti, I disagree. The buyer bought from Amazon, and Amazon told them what to pay for shipping. I do not expect others to pay for the mistakes I make. Return Receipt fees are refunded only if the USPS® fails to provide the recipient's signature (if not otherwise refused, unclaimed, or returned to sender). You can only withhold what they paid though, if it cost you $10 to ship and the cust was charged $3.99, you still eat the extra. I have no problem refunding the item price upon receipt of the item, but this person is also expecting a shipping refund. If you do not have USPS account, you can register for free.
In this context, it was a poor word choice and completely understand the rationale of being unethical if not following my logic.
Am I expected to also refund shipping for their mistake?Is a claim or negative feedback worth the few dollars you are getting back in shipping cost? Returned undeliverable packages are subject to our standard 3-5 business day processing time , so if you would like to expedite redelivery , you may place a new order . The buyer agreed to pay $3.99 in shipping – nothing more.As stated earlier, the likelihood of a buyer filing a claim or leaving negative feedback is very low when withholding shipping from the refund. If it was an incorrect address or you are unsure why it was returned, you may ask if the address was correct in case the carrier made a mistake. If I were to refund in full, would Amazon also then refund me the VCF and per item fees? Your neigbor agrees to mail it for you for $6 (they get a buck for gas and their time). It is a personal, business policy that we have followed for years. I run a highly customer-centric business. Additional charges may apply. You were incorrectly charged return charges for an undeliverable-as-addressed item.
Return Receipt fees are refunded only if the USPS® fails to provide the recipient's signature (if not otherwise refused, unclaimed, or returned to sender). Visit www.usps.com/help or your origin Post Office™ to request a refund, not less than 10 days, or more than 60 days from the date of mailing. Your position is no more or no less ethical than mine.We all know there are situations where Amazon will only collect $3.99 in shipping but it costs way more. Occasionally packages are returned to us as undeliverable. The only factor is the buyer experience and how you want your business to be perceived.Obviously a buyer would be more likely to leave negative feedback if a full refund was not made, however, there is little anecdotal evidence that this actually happens. I paid that. Try searching our homepage at iFixit.com. A buyer would expect to lose the $3.99 they paid – most will not understand or agree with being out an additional amount. Personally, I’ve never had that happen, but it could.I just got an inquiry from a customer asking for a refund on an item that was marked as undeliverable because they moved and left no forwarding address. If it is, then keep it, if your account cant handle a claim or negative feedback and the customer is already questioning the process, I would be real careful on doing this.Sometimes these issues arent worth the tiny bit of money you keep.
USPS Returned My Package..Do I get postage refund? And that would be very unfair to the seller. The Tracking number of the package; The Purchase receipt of the package; Your Photo ID; You can request a refund online by signing into your USPS account. I, on the other-hand, would pay to make the neighbor whole but would That’s ridiculous… the seller didn’t send this package some extra, more costly way… they sent it exactly as was agreed upon but because the buyer made a mistake it came back. So you would feel your neighbor was being unfair and punishing you when they ask for the extra $5?I fail to see the analogy. I think that is ethical.You didn’t charge the buyer “extra” shipping costs… if you paid less than you charged in shipping then you gave the buyer a discount on shipping costs to begin with. If Amazon meant “charges” then I think they would have written “charges” into the policy… surely they know the difference.
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