1st purchase and never again. Today they tried to take payment and it failed because they tried to take an entirely new payment not the original preauthorised payment so the bank is holding my money for them to take even though they’re essentially trying to charge me twice? The UO rep dug in her heels and refused to reship or reimburse me. You can view our Privacy Policy Shinny only on the outside!Items never showed up, UO will not reship, ZERO stars! I'm in Canada btw. Young adults and teens can’t afford this. This had been a huge waste of time and I would never order from Urban Outfitters again. Last week I ordered 5 things for $25 and one of the cute comfy halter tops. Although I waited a while on hold, I was connected to (Ivan?
I got all my products quickly, was able to track them throughout the process, and for the one item that was slightly damaged, I received a refund right away. The worst customer service ever experienced. A week later, I received an email that the Urban Outfitters desk shipped and could not be cancelled. It did not matter that I am a longtime customer and that the missing items were a minor part of a larger order. My package was damaged in transit yet urban outfitters is denying after I can see it on my end through tracking and even called the shipping company for verification. They put up products and items that they do not even have and people wait and wait for their orders to arrive only to be disappointed months later. I have never seen a looooooonnnng shipping delays haha, i've purchase from a lot of US website and its the first time that it takes sooooooo long to arrive! She said to me it’s on hold so it doesn’t really matter. I was so frustrated I left the store. I called them asking why my orders were being cancelled and thats how i found out, they didn't even tell me they were doing it or why until i called.
For one simple hoodie hahahah! Multiple orders should not be combined on one invoice.
Almost everything came in separate shipments. Celebrate the Return of Portlandia in Austin with Urban Outfitters. Azeez Hayne General Counsel and Secretary azeez.hayne@urbanout.com.
Today is 6/7, I had a UO reward that I saw through cleaning out my inbox that was issued on 6/8 that I thought was still valid. Lacked understanding of your company's processes and annoyed that I'd ask? They also provide everything you’ll need to decorate your small space.
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About Urban OutfittersUrban Outfitters is a lifestyle retailer offering a mix of trendy women’s and men’s clothing, backpacks, beauty products, intimates, shoes, and hand-picked vintage clothing. This was completely their fault and now I'm taking my own time to send back the wrong order. However i was sorely mistaken when half of my order was put on hold for shipping confirmation due to them asking for a purchase code on my bank statement and that i needed to call my bank so that they could my order through.
Refunds will be credited back via the original method of payment. I don't have complaints pre COVID but wow are they awful right now! At this point I messaged them on how can I get my money back through twitter. I had bought something in between this time so they must have just randomly decided to put this hold on. I called and asked them what happened and they said “the address change is just a suggestion the carrier (ups) can take. I have filed a complaint on FTC, and I suggest everyone who has had the same experience do the same! They need to change this. If not there’s nothing we can do”. Beneath your order total, click the plus sign next to promo code.
Please bear with us whilst we investigate. Bring your business elsewhere guys.I would call them directly to be sure. Please click on this link to verify your account. I was basing my whole design for my dorm on this pillow because I loved it.
The system is balloxed. My item return status was shown as received almost a month ago but till date there is no refund processed. (In store staff, and availability is always great) Despite, such bad reviews from others I will continue to shop and recommend urban outfitters to my friends. Urban Outfitters has a consumer rating of 2.18 stars from 440 reviews indicating that most consumers are generally dissatisfied with their purchases. In 2008, Urban Outfitters started selling this "I Support Same Sex Marriage" shirt.
Noone will respond from customer service, and it is Christmas Eve. I ordered a jacket in March they said they shipped it on March 29 never got it but u took the money out my account; Hi! Also, some clothing items are very expensive but I can never find anything as good as UO. If you spend at least $50 on an online order, then online returns are free. I bought a couple of things from Urban Outfitters off a gift card, they were small things however one of my purchases was broken and unusable. Keep repeating that they do not have this information and that I can only wait (mindlessly). Fight Spam Calls, Fake SMS, fraud Marketing Calls, Report Phishing Calls!Credit Card Fraud, Inheritance Scam Sweepstake Scam, Txt Message Scam Expose Scammers! For all the trouble I went through, with all the people I spoke to, there wasn't a single apology or acknowledgement that things had gone wrong. I opened several help tickets, and each said someone would contact me from the lost goods department where the matter was being investigated from. I did get an email that my order has been received.